Refund policy
Returns
According to our 14-day return policy, you have 14 days after receiving an item to request a return.
To be eligible for a return, the item must be in the same condition you received it, must not have been worn or used, must have all tags attached and be in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at info@robertarisolo.it.
Returns must be shipped to the following address: Roberta Risolo Art Jewels via Alfonso D'Aragona no. 26, 73028 Otranto (LE).
In any case, if the return is made for personal reasons and not due to any manufacturing flaws, you will be required to pay the return shipping costs.
For any questions about returns, please contact us at any time
at info@robertarisolo.it.
Damage and problems
Please inspect your order upon receipt and contact us immediately if there are any flaws or damage, or if you received the wrong item. In this way, we can assess the issue and ensure it is resolved.
Exceptions / non-returnable items
Some types of items cannot be returned, such as custom-made products (e.g. special orders or personalized items, all olive wood jewelry).
If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns of promotional items or gift cards.
Substitutions
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As noted above, the item must be in the same condition you received it, must not have been worn or used, must have all tags attached, and be in its original packaging. In addition, you will need the receipt or proof of purchase.
Refunds
As soon as we have received and inspected your return, we will notify you whether your refund has been approved or not. If approved, you will automatically receive your refund within 10 business days via your original payment method. It may take some time for your bank or credit card company to process the refund and reflect it in your account.
If more than 15 business days have passed since your return was approved, please contact us at info@robertarisolo.it.
Please contact us if you have any questions or requirements. We will be happy to accept your requests and will do our best to accommodate them.
Shipping costs for all returns will be paid by the buyer.